The information below relates specifically to your interaction with this website.
For full information on our Company Policies, including Confidentiality and Record Keeping, please see our Management and Policies page
Who we are
Our website address is: https://blackberrylanecowes.co.uk and our details are on the Contact page of this site
What personal data we collect and why we collect it
Your contact information
We obtain your email address when you email us via our Contact Form on the Contact page. Any information you provide to us via the Contact Form, including your contact details, is only used for the purposes of answering your query. We keep your contact information for a short period after your enquiry for administrative purposes, but it is not kept on file or used to contact you for marketing purposes. We do not pass on your information to third parties unless required to by law.
How we protect your data
We take appropriate physical, electronic and managerial measures to ensure that we keep your information secure, accurate and up to date, and that we only keep it as long as is reasonable and necessary.
Although we use appropriate security measures once we have received your personal information, the transmission of information over the internet is never completely secure. We do our best to protect personal information, but we cannot guarantee the security of information transmitted to our website, so any transmission is at the user’s own risk.
We use Statcounter.com software to track visitor data (including data such as pages visited, time spent, approximate visitor location). This is not personally identifiable, and is used in order to monitor our site’s performance.
We use Statcounter.com cookies: A cookie is a small file which asks permission to be placed on your computer’s hard drive. If you agree, the file is added. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Embedded content from other websites
This site contains embedded content (Google Maps on the Contact page). Embedded content from other websites behaves in the same way as if the visitor has visited the other website.
Who we share your data with
We do not share your personal contact data with third-party organisations unless required to by law.
How long we retain your data
We keep your personal contact information for a short period for administrative purposes, but it is not kept on file long-term or used to contact you for marketing purposes. Site visitor data collected via analytics companies (Google Analytics, StatCounter) (non-personally identifiable to you) is accessed for a period of approximately six months.
What rights you have over your data
You can request a copy of any personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.